Privacy Policy
At Lorvaux, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you visit https://lorvaux.com, communicate with us via email, or interact with us on social media platforms.
Information We Collect
- Personal Information
When you place an order or contact our support team, we may collect: - Your name, Email address, Phone number, Shipping and billing details
- Account Information
If you create an account on our website, we may collect: - Username and password & Account preferences
- Order Information
To process and fulfill your orders, we gather:
Product details, Quantities ordered & Delivery information - Contact Information
If you reach out to us directly, we may store: - Your name, Email address & The content of your message
- Automatic Data Collection
We automatically collect certain information when you use our website, including: - Log Data: IP address, Browser type, Device details & Pages viewed and actions taken
- Cookies & Tracking Technologies: We use cookies and similar tools to personalize your shopping experience, analyze site traffic, and improve performance. You may manage cookies through your browser settings at any time.
How We Use Your Information
The information we collect helps us:
- Process and deliver your orders
- Send order confirmations, shipping updates, and notifications
- Respond to inquiries and provide customer support
- Improve website functionality and user experience
- Personalize your shopping journey
- Send promotional emails and newsletters (only if you opt in)
- Analyze website usage to enhance site performance
- Detect and prevent fraud or unauthorized activity
Sharing Your Information
We may share your information under the following circumstances:
- Service Providers: We partner with trusted third-party services to process payments, manage shipping, send marketing emails, and support website operations.
- Legal Requirements: We may disclose your information where required to comply with applicable laws or government requests.
- Business Transitions: If Lorvaux undergoes a merger, acquisition, or asset sale, customer information may be part of the transferred assets.
- With Your Consent: We may share data with other parties when you explicitly authorize us to do so.
Data Security
We use industry-standard safeguards to protect your personal information. While we take reasonable measures to ensure security, no system can guarantee 100% protection. We encourage you to maintain strong passwords and avoid accessing your account from unsecured or public devices.
Your Rights & Choices
- Marketing Communications: You may opt out of promotional emails at any time by clicking the “unsubscribe” link included in any message.
- Cookie Preferences: You may manage or disable cookies directly through your browser settings.
Children’s Privacy
Lorvaux does not knowingly collect information from children under the age of 13. If we discover that such information has been collected, we will take immediate steps to remove it from our records.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at support@lorvaux.com
Get in Touch
Whether you have questions, need assistance, or simply want to connect, the Lorvaux team is here to help.
Company Name: Lorvaux
Phone: +1 971-243-6114
Email: support@lorvaux.com
Address: 22 NE 2nd Ave APT 906Portland, OR 97232, USA
Response Time: We respond within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed