Return & Refund Policy

Lorvaux – Hassle-Free Returns You Can Trust

At Lorvaux, your satisfaction is our commitment. If your timepiece isn’t exactly what you expected, we offer a smooth, transparent, and stress-free return and exchange process to ensure your peace of mind.

Return Method & Fees

• Return Method: By mail
• Return Label: A prepaid return label is included in your package — free of charge
• Restocking Fees: No restocking fees apply
• Refund Processing Time: Refunds are processed within 7 business days after your returned item is received and inspected

Product Eligibility & Return Window

• Condition Requirements: Items must be new, unworn, and returned in their original packaging
• Return Window: Return requests must be submitted within 15 days of the delivery date

Returns & Exchanges

Returns: Accepted for both defective and non-defective items
Exchanges: Available if you would like to replace your watch with a different model or style

Service Region

Applicable Region: United States (domestic orders only)

Get in Touch

Whether you have questions, need assistance, or simply want to connect, the Lorvaux team is here to help.
Company Name: Lorvaux
Phone: +1 971-243-6114
Email: support@lorvaux.com
Address: 22 NE 2nd Ave APT 906Portland, OR 97232, USA

Response Time: We respond within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed